Airport Support Desk Coordinator Needed in Calgary, AB Canada

Controlling and coordinating all the relevant stakeholders, such as customer support, the team at the desk, and the other teams involved in the operations of the service desk. Be aware of and manage the expenses of running the desks of service.

What Are the Job Duties of a Support Desk Coordinator

Coordinators of help desks are accountable to supervise the help desk staff who assist clients remotely, via either phone or email as well as in-person. Help desk coordinators generally perform basic management tasks, including hiring or scheduling employees, as well as providing employee feedback and evaluations.

Are you excited about the prospect of joining a startup organization on the ground floor? Interested in being a part of the changing skies in Canada and beyond? Want to work with world-class leaders who have extensive industry know-how? If so, we have an exciting opportunity for you!

We are seeking Airport Support Desk Coordinators for our Airports division to join our rapidly expanding, dynamic team!

WHO WE ARE:

Lynx Air is Canada’s newest ultra-affordable airline, on a mission to make air travel accessible for all. With airfare sky-high in Canada, we give value-seeking travelers an affordable, safe, and customer-first flying experience.

Lynx will take to the skies, piloting our brand-new fleet of Boeing 737 MAX planes to select Canadian destinations.

As an Ultra-Low-Cost Carrier that will begin flying within Canada and the USA, we are excited to be building our team that will help us get there! Our mission is to bring safe, affordable, low-cost air travel to millions of Canadians. With the travel industry poised for a rebound later this year, we are getting our airline ready to fly again.

Backed by significant financial investment from a group of prominent Canadian and American investors, we are poised to change the Canadian airline landscape. Combining the financial strength of our talented international partners with the skills and energy of Canadians like you, we can bring the best practices of the aviation industry to Canada!

WHAT THE ROLE ENTAILS:

The Airport Support Desk Coordinator is responsible for managing and coordinating all customer flight-related matters in relation to the commercial flight program. This position is relied upon to deliver effective solutions to a host of customer-focused tasks. Airport’s customer service-oriented work tends to be last-minute, constantly changing, and an enjoyable challenge. This role will act as a liaison, provide information, and resolve any emerging problems that customer service agents and passengers might face with accuracy and efficiency.

Overall responsibility is to ensure the effective operation of the company and that the highest level of customer satisfaction is achieved.

This role requires an energetic self-starter who is a committed business professional with proven experience that can deliver effective and timely results.

WHAT YOU WILL BE DOING:

• Support our bases and passengers during day-of-flight operations. This includes passenger support for reservation issues, managing regular and irregular operations (IROP) in real-time from a base and passenger operations perspective, and supporting our bases through any problems that may arise
• Provide accurate, valid, and complete information to clients and passengers
• Maintain highly accurate and well-documented performance records
• Investigate performance deficiencies relating to the services provided to passengers, providing follow-up and feedback on issues
• Contribute and assist with the implementation of operational procedures and policies as directed
• Review operations notice on a regular basis and sign that they have been read until changes are included in the Operations Procedures Manual
• Other duties as assigned by the company from time to time

The role will be required to work a variable schedule including holidays, weekends, and afternoon and night shifts as the operation dictates. The work environment is fast-paced, demanding, and ever-changing.

WHAT YOU BRING TO THE ROLE:

• High school diploma or equivalent
• Minimum of two (2) years experience in a similar role
• Proficiency in MS Office Suite; particularly Outlook, Word, and Excel
• Experience using customer service-related systems (DCS/PSS)
• Clear criminal record check and satisfactory employment references
• Ability to work in an open, dynamic, fast-paced, and collaborative setting
• Effective communication skills, both oral and written
• Demonstrated a sense of urgency and an ability to operate in a fast-paced environment with shifting demands while remaining calm under pressure
• Strong organizational and multitasking skills, ability to manage multiple projects simultaneously, and ability to prioritize and plan work activities efficiently
• Strong problem-solving skills; ability to resolve issues appropriately, and in a timely manner
• Ability to build and maintain effective working relationships with a variety of internal and external stakeholders
• Knowledge of the Canadian Aviation Regulations (CARs) would be an asset
• Must be legally eligible to work in the country in which the position is located
• Must be able to obtain and maintain a Restricted Area Identity Card (RAIC)
• Previous Airline Operations Centre or Airport Operations experience is preferred
• Hospitality, customer service, and/or transportation experience would be an asset

WHAT YOU WILL GET FROM US:

• Industry competitive salary
• The chance to be part of building something from the ground up. Aggressive growth plans of the organization mean there is no limit to how far you can grow your career with the organization
• An environment that promotes a healthy work-life balance
• Open and collaborative work environment. You bring your great ideas, and we will put them to action
• Comprehensive benefits and HSA
• The opportunity to travel where we fly

We’re an Equal Employment Opportunity employer that places value on the strength that diversity brings to the workplace and that prohibits discrimination or harassment of any kind. Our employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, age, disability status, protected veteran status, or any other characteristic protected by applicable law. We encourage all applicants who meet the requirements for the role to apply.

Interviews will be commencing right away, so don’t hesitate and apply today to be part of Canada’s changing aviation landscape! Cover letters are not required.

How to apply

You can apply here